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Responsibility for a cancelled ticket

 

Nasihah (Advice): Returning dues

 

Rasulullah Sallallahu Alayhi Wa Sallam said: “On the day of resurrection, rights (and dues) will most certainly have to be fulfilled to their rightful recipients. So much so that retribution will be taken from a horned goat in favour of a hornless goat (as the result of the horned goat harming the hornless goat).” (Muslim)

 

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Question and Answer:

 

  1. I am a Travel Agent. A Muslim brother agreed to purchase an Umrah ticket from me. He also confirmed the purchase of the Umrah ticket from me.

After confirmation of purchasing the ticket from me, the Muslim brother decides to purchase the Umrah ticket from another travel agent? Now, is the Muslim brother liable to pay for the cancellation costs of the Umrah ticket after confirmation of purchasing the Umrah ticket from me?

 

(Question published as received)

 

 

A. As a travel agent, if you and a customer agreed upon the sale of a plane ticket, the customer is liable to pay for the plane ticket. Hence, the customer will also be liable to pay for the cancellation of the plane ticket.

 

And Allah Ta’ala Knows Best

 

Mufti Ismaeel Bassa

 

Confirmation: 

Mufti Ebrahim Desai

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