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JUKZN Social/Marital Department Report 2021


 (1st November 2020 to 31st October 2021)




  • Department is currently manned by 4 staff members who respond to numerous calls/emails and office visits daily.
  • Daily queries received from wives/husbands seeking advice on their social/marital problems.
  • In October 2020 a new female counsellor (qualified Psychologist), joined the Social Dept on a part time basis.
  • In September 2021, our Full Time social worker officially retired from the Social Dept.
  • In October 2021, Ml Yusuf Asmal joined the department to assist with the backlog of cases since the departure of Sister Faziela
  • During the reporting period the department attended to:


CALLS +/- 3000
EMAILS +/- 4000


 Marital Department


  • A total of +/-118 new marital cases were handled during the reporting period
  • Over 95% of applications were made by females.
  • Small % of husbands also made applications seeking advice on their marital discords.
  • Husbands usually come through when they:
    1. Want to issue Talaaq OR
    2. Have already issued a Talaaq and want clarification
  • +/-1000 office consultations were conducted, where mediation and counselling was provided (individually/jointly).
  • Applications were followed through by engaging with the husband and arranging mediation as far as possible.
  • Cases on average ran from between One to Six months.




2018 to 2021


Year 2018 2019 2020 2021
Mediation in Progress 21 41 38 30
Reconciled 15 10 10 7
Tafweedh  3 4 6 3
Khula 2 2 2 1
Talaaq Issued 41 40 33 32
Faskh Granted 8 3 9 18
Transferred Out 14 4 2 4
Unresolved/No Return 46 32 35 34
TOTAL CASES 150 136 135 118




2018 to 2021






  • Department has recognised the need to expedite cases, where females are in a broken marriage.
  • To avoid wives becoming despondent, cases are referred to the Judicial Committee once all avenues of reconciliation has been exhausted and/or husband refuses to issue Talaaq.
  • This process has been streamlined over that last 12 months with cases being expedited to the Judicial committee, when a breakdown in the marriage is apparent.
  • If grounds for annulment are found, then case is approved for a formal Judicial Hearing.


From the caseload handled during the reporting period, an analysis was done to establish the main factor/s that contributed to the breakdown of marriages. The following was found:


Lack of Financial Support 27
Drug Use 23
Physical Abuse 18
Emotional Abuse 14
Lack of Commitment 9
Incompatibility 9





Other contributing factors to marital breakdown are:

  • Excessive use of social media
  • Pornography
  • Spouses failing in their responsibilities towards each other
  • Financial exploitation of wives



Our female counsellors provide therapy and counselling on an ongoing basis to our clients who require this service as highlighted below:


Type of Traffic

  • Predominantly couple/marital difficulties/post-divorce or separation adjustment
  • Crisis Walk-ins
  • Abuse – Physical, verbal, emotional, neglect
  • Psychopathology – depression, anxiety, personality disorders
  • Grief and loss (illness, unemployment) particularly post Covid-19
  • Financial/Food insecurity
  • Parenting predicaments
  • Youth – peer pressure/ appearance and identity
  • Covid-19/ Riots trauma counselling
  • Disclosure-adult survivors of childhood molestation/bullying

Platforms and Contact


  • Largely by appointment
  • Preferred method – Face to face counselling
  • Telephonic where necessary (women in iddat/other urgent situations)
  • Zoom consult – non local parties


Contact type:

  • Individual counselling
  • Mediation
  • Couples counselling
  • Judicial Hearings
  • Referrals when required


Facts and Figures

Contact Type Total Number
New Files 52
Bookings 349
Absolute Contact consults 231
Follow –up email responses 233
Follow up calls (internal and external) 118


Interventions and Forward Planning

  • Trauma work
  • Cognitive Behaviour Therapy
  • Couples counselling


Forward planning

  • Evaluations from clients and annual stats suggest that our current interventions are working well.
  • Further training of all counselling consultants on specific methods outlined above
  • Desperate gap in intervention available to males (substantial assistance available for females) – Men don’t easily attend counselling…look at building skills/intervention into ‘’acceptable male’’ activities…sports/trails/team building….
  • Supporters/ field workers need support – strongly consider employee wellness strategies to decrease/ prevent burnout.


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